Frequently Asked Questions
Everything you need to know about your Beauty Depot O-Store experience.
Are all products at Beauty Depot O-Store authentic?
Yes, we guarantee 100% authenticity. We source our products directly from authorized distributors and the brands themselves to ensure you receive only genuine beauty items.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your skincare or makeup essentials sooner.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer international shipping?
Currently, we ship to select countries. Please check our shipping calculator at checkout to see if delivery is available to your specific location.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.